We do not accept Medicaid or insurance plans. Jones Mobility Transport operates exclusively as a private pay service.
    Jones Mobility Transport
    What We Provide

    Our Transportation Services

    From wheelchair-accessible vehicles to recurring medical transport, Jones Mobility Transport offers comprehensive non-emergency medical transportation across Maryland.

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    Clinical Concierge Services

    Clinical Concierge Services

    Our premier service goes beyond transportation—offering a compassionate, hands-on level of support. We provide a dedicated, supportive presence from door-through-door and throughout the entire appointment experience.

    • Door-through-door assistance
    • Appointment accompaniment & advocacy
    • Caregiver & family communication
    • Assistance with paperwork & check-in
    • Continuity of care return home
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    Medical Appointment Transportation

    Medical Appointment Transportation

    We provide reliable, on-time transportation to all types of medical appointments — primary care, specialist visits, physical therapy, dialysis, chemotherapy, and more.

    • Door-through-door assistance
    • Appointment reminders
    • On-time pickup guarantee
    • Return trip coordination
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    Wheelchair Transportation

    Wheelchair Transportation

    Our wheelchair-accessible vehicles are specifically equipped to safely and comfortably transport individuals who use manual or power wheelchairs with dignity.

    • Accessible ramp or lift vehicles
    • Secure wheelchair tie-downs
    • Trained mobility assistance
    • Smooth, safe transit
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    Senior Transportation

    Senior Transportation

    Designed for elderly individuals who need a trusted transportation partner. Our senior transport program offers consistent drivers and patient, respectful service.

    • Consistent, familiar drivers
    • Flexible scheduling
    • Patient, gentle assistance
    • Emergency contact notification
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    Ambulatory Transport

    For clients who can walk but need assistance or a steady hand, our ambulatory transport service provides safe rides with light mobility support.

    • Steady escort to vehicle
    • Assistance in and out of vehicle
    • Post-procedure transport
    • Compassionate support
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    Recurring Transport Scheduling

    If you have regular medical appointments — like dialysis or therapy — we make it easy with recurring trip scheduling so you can focus on your health.

    • Weekly and multi-weekly trips
    • Pre-scheduled appointments
    • Easy rescheduling
    • Consistent driver assignment
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    How It Works

    Booking Your Ride Is Simple

    1

    Call or Request Online

    Contact us by phone or fill out our online request form with your trip details.

    2

    Confirm Your Trip

    We'll confirm your pickup time, vehicle type, and any special requirements.

    3

    We Pick You Up

    Your driver arrives on time and assists you door-through-door.

    4

    Safe Return Home

    We wait for you (if needed) and ensure you're safely back home.

    Common Questions

    Frequently Asked Questions

    QHow far in advance should I book?

    We recommend booking at least 24 hours in advance, but we also accommodate same-day requests when availability permits. Call us directly for urgent needs.

    QDo you accept Medicaid or insurance?

    We do not currently accept medicare or medicaid as a form of payment.

    QCan a family member ride along?

    Yes! A family member or caregiver may accompany you at no additional charge, space permitting. Just let us know when you book.

    QWhat if my appointment runs late?

    We monitor your trip and will wait for you. Simply call or text us with any updates and we'll adjust your return pickup accordingly.

    QDo you provide transport outside of Maryland?

    Our primary service area is the state of Maryland. For longer-distance trips, contact us to discuss availability and pricing.

    QWhat types of vehicles do you use?

    We operate a brand new fleet of clean, comfortable vehicles including wheelchair-accessible vans equipped with ramps/lifts and secure tie-down systems.